Care Navigation: Digital e-Learning

The NAPC’s bespoke Care Navigation programme is training to systems/PCNs/GP practices across the country.

NHS England found that effective care navigation could direct over 15% of patients to either teams that could better help them or to the most appropriate healthcare professional for assessment and response – without the need to see a GP.

The NAPC recognise the important role frontline staff in primary care can play in signposting to sources of help, advocacy and support, which helps people to feel empowered to take action to support their own health and wellbeing and in turn improves access to primary care services.

NAPC offer:

• Different levels of training dependent on the skills/experience of the staff /practice.
• Training to large numbers of staff and equally small groups.
• Training aligned to the HEE/NHSE framework by experienced facilitators who understand primary and community care.
• Bespoke/tailored support and work with the system/PCN/ practice to align the training to the local model/ambitions.
• Follow–up support to embed the training and work with local primary/community /VCSE orgs to develop pathways/areas of support that enhance the role of care navigation.

Care navigation is highlighted in the NHS England ‘Delivery plan for recovering access to primary care’ as playing a ‘critical role’ in supporting patients to receive faster navigation, assessment and responses.

If you’d like to talk to NAPC about this, please email [email protected]