New ‘how to’ Guides to Support Modern General Practice 

As part of the Delivery Plan for Recovering Access to Primary Care,NHS England has published four ‘how to’ guides to support general practice teams to: 

• better align capacity with need 
• improve care navigation 
• improve telephony journeys 
• improve care-related processes

The guides provide know-how and learning from practices and primary care networks (PCNs) across the country about tested new systems, processes and approaches that are helping the transformation to modern general practice. They complement the existing ‘creating highly usable and accessible GP website for patients’ guide and support practices and PCNs to adapt this shared knowledge to their local context and realise benefits more quickly and easily.