Care Navigation – Active Signposting

The key objective of Care Navigation – Active Signposting (AS) is to help patients access the right care at the earliest opportunity.

About this event

This training is only available to General Practice employees within the Suffolk & North East Essex ICB

Active Signposting is a tool to develop the skills and career paths of non- clinical staff. Staff will move away from a passive role and have a more direct impact on patient health outcomes. The skills and abilities needed to undertake Active Signposting are valuable in other new non-traditional roles such as Document Management, HCA and Care Navigation. After this web workshop, staff will be confident in advising and referring patients to care providers who work either within the practice team or to external care providers.

PROGRAMME Welcome & Introductions

Learning Outcomes – This session will introduce why

Introduction to Signposting – Signposting is now a recognised tool to meet demand on GP time and how it can increase access.

How are you feeling? Thoughts from a patient’s perspective Thoughts from a Receptionists perspective

How will the Receptionists role change with Active Signposting – Sources of help receptionists will refer patients to, including:

How to make referrals to allied healthcare professionals and other internal and external clinical team members eg physician associates, paramedics etc

Criteria for developing a useful practice directory

Processes for Keeping patients safe

• Introduce, explore and discuss methods of how patient safety is maintained.
• Introduction to protocols and how to use them…
• The continuing importance of Confidentiality in the Active Signposting process
• The importance of Record-keeping

Communicating the changes to patients – Achieving effective and persuasive communication through traditional and online channels Monitoring Active Signposting successfully in practice

This training will be delivered via Microsoft Teams. Invitations will be sent a few days prior to the event. Please check your emails (including spam/junk folders) carefully